• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎06-09-2020 11:48 AM

HP Recommended
Product: HP250 G5
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

 

I have a HP 250G5 that suddenly randomly restarts. And when I say randomly, I do mean randomly. It sometimes restarts after 3 hours of normal use, it sometimes restarts after a few hours of HP UEFI hardware check with no errors found even after multiple loops. Sometimes it restarts after hours of running Prime95 and Furmark. But then another time, it will restart two seconds after I turn it on (and then maybe keep restarting or maybe not) or two seconds after booting into BIOS, or a few seconds into booting into Windows or a few seconds after booting into USB live Linux etc etc. I tried with a different stick of RAM, but even the current one seems to be OK, since it works OK in another PC and UEFI hardware check in 250G5 finds no errors anyway. All the temperatures are well within limits. Help? 🙂

1 REPLY 1

‎06-14-2020 02:05 PM

HP Recommended

Anyone have any idea?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.