HP 250 G8

[TOMANDJERRY1]

HI,

I brought up a new hp 250 G8 notebook but after a month I accidentally hit my notebook because of my stupid anger. My friend told me that I want to change my hard drive but because of the current covid - 19 situations, I can't go into a service station. So can I change it by myself?

Do I want to buy special equipment?

And can you please tell me do I want to readd windows to it?

Thank you

[WAWood · Accepted solution]

@TOMANDJERRY1 

Quick answer is look at the case -- if it has a bunch of screws you can loosen to remove it then you can probably do this yourself.  But if you have to pry it apart -- then no, this is not something you should attempt.

Your model comes with different options for drives, so we have no way of knowing what specific drive is in your laptop.  You would have to run HP Support Assistant to get the component information.

Since you probably damaged the drive, you will need to use external media to have the drive restored.  

The ways to do an external factory reset are the following:
- Factory reset using external HP image you make
- Factory reset using external HP image you buy

Each of these is discussed in some detail below ...

---------- Factory reset using external HP image you make ----------
HP provides a Cloud Recovery tool that you can use, together with a 32GB USB stick, to create your on HP reset media.

Here is the link: https://support.hp.com/us-en/document/c06162205

This works the same as the factory reset described above.

---------- Factory reset using external HP image you buy ----------
For those PCs not supported by the Cloud Recovery, in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click &quot;Update&quot;.<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the &quot;+&quot; symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

If HP no longer carries the media you need, another site you should check for HP Recovery Media is: http://www.computersurgeons.com/

These work the same as the factory reset described above.