HP 255 15.6 inch G10 Notebook PC (AD0V3ET) - cant upgrade memory

[JRJakkals-ZA]

Hello HP

On your website\Maintenance and Service Guide you say that there are 2 Memory Slots for HP 255 15.6 inch G10 Notebook PC (AD0V3ET), its false advertising. You can no upgrade memory

https://www.hp.com/emea_africa-en/products/laptops/product-details/product-specifications/2102696000

https://kaas.hpcloud.hp.com/pdf-public/pdf_7600215_en-US-1.pdf 

[tk_srq]

@JRJakkals-ZA,

Your model's specs you linked indicate your model has a Ryzen 3 7320U processor.

Page 2 of the service manual you referenced states:

Memory Models with 7520U, 7320U processors
Onboard memory supporting up to 16 GB of RAM (not accessible or upgradeable)
LPDDR5-5500, single channel support
Supports the following configurations:
● 8 GB
● 4 GB

The service manual appears to correctly state your memory specs, but the aforementioned HP specs falsely mention the memory configurations: 

The specs indicate your model has 8 GB DDR4-3200 onboard memory and two memory slots. As you find, there's no memory slots, and your memory specs are LPDDR5-5500 instead of DDR4-3200.

It would be very unfortunate if you bought the notebook with an expectation of upgrading the memory.