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‎09-28-2017 01:27 AM

HP Recommended
Product: HP Pavilion 15 - n027sl
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have an HP Pavilion 15 n027sl notebook I was upgrading about 3 years ago to Windows 10 Home 64Bit version

1511. Previously, I had Windows 8 64Bit. In September 2017, Windows Update updated the HP 3D DriveGuard software that returns the error reported in the attached file. I also tried installing sp71811.exe (Driver-Chipset Version: 6.0.28.1 Rev.A - Operating Systems: Windows 10 64Bit - Release Date: 29 Jul 2015 - File Name: sp71811.exe 32.1 MB) from the HP page of drivers for my notebook and I have installed it but the HP 3D DriveGuard software does not work by showing the same load error window at each boot.

 

Thank you.

Errore AccelerometerSt.exe.PNG

Gianluca Severi

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-28-2017 02:22 AM

HP Recommended

Hi,

 

Open windows Control Panel, open Programs and Features, right click the entry for HP 3D DriveGuard and select Uninstall.

 

When this has completed, restart the notebook.

 

When windows has reloaded, download and install the version of HP 3D DriveGuard on the following link.

 

http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81920.exe

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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3 REPLIES 3

‎09-28-2017 02:22 AM

HP Recommended

Hi,

 

Open windows Control Panel, open Programs and Features, right click the entry for HP 3D DriveGuard and select Uninstall.

 

When this has completed, restart the notebook.

 

When windows has reloaded, download and install the version of HP 3D DriveGuard on the following link.

 

http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81920.exe

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎09-30-2017 08:42 AM - edited ‎09-30-2017 08:49 AM

HP Recommended

Hi,

 

I followed your instructions and installed HP 3D DriveGuard from the link you gave me and now it works fine!

 

Many thanks DavidPK!

 

Regards,

 

leftfield01

Was this reply helpful? Yes No

‎09-30-2017 08:45 AM

HP Recommended

You're welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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