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‎05-09-2022 11:46 PM

HP Recommended
Product: HP 450-G1
Operating System: Microsoft Windows 10 (64-bit)

Recently installed a new motherboard on my HP 450-G1 and on boot up there are messages about missing serial number and product SKU and also System Board (00A), Manufacturing Mode Set. I cannot see where in the bios I can add this information. I tried Cntl+A to bring up extra menu in bios but it does nothing. Can anyone help to advise on what I nned to do ?

Category:
8 REPLIES 8

‎05-10-2022 12:04 AM

HP Recommended

You might see this message after the system board is replaced. The message indicates that the serial number was not entered, or was entered incorrectly, after replacing the system board or other component.

 

You can read more about it here.

 

https://support.hp.com/us-en/document/c01443496

 

 

 

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‎05-10-2022 01:14 AM

HP Recommended

Thanks for the reply. What I need to know is how to enter the serial number and product SKU as I cannot see where to do it in the bios. The laptop is a HP 450-G1 running Windows 10.

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‎05-10-2022 01:18 AM

HP Recommended

Hi, @laptopbob did you change the motherboard on your own or did a technician handle it for you?

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‎05-10-2022 01:37 AM

HP Recommended

I changed the motherboard on my own. I ordered the new motherboard from Ebay.

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‎05-10-2022 01:55 AM

HP Recommended

Hi, @laptopbob it is most likely that you did not install it properly then. It is best to take it to a computer technician even if it may cost extra. At least you will know your laptop is in safe hands.

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‎05-10-2022 02:20 AM

HP Recommended

I assumed changing the motherboard was just to unplug the cables, change the board and re-insert the cables. I have obviuosly missed something, but I am where i am and need to ask the forum how I can now enter the required information into system for a HP 450-G1. Can anyone help here ?

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‎05-10-2022 02:23 AM

HP Recommended

Hi, @Paul_Tikkanen can you also assist with this?

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‎05-11-2022 02:06 AM

HP Recommended

After consulting google is seems I need a HP DMI Tool and the following file may apparantly do the trick (HPBQ193.EXE). Can anyone advise where i get this DMI tool or how to download the file ?

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