HP 4740s turns off after 30 minutes

lutter · ‎12-08-2023

After installing a new battery to replace the damaged one and adding RAM and SSD, the HP 4740s laptop turns off after 30 minutes of operation. [edit] bios chip - intel ME - ME REGION should be cleaned, [edit] does not allow this to be done. How to clean [edit] ME REGION without disassembling the laptop

erico · ‎12-09-2023

Would you mind rephrasing this?

"[edit] bios chip - intel ME - ME REGION should be cleaned, [edit] does not allow this to be done. How to clean [edit] ME REGION without disassembling the laptop?"

I do suggest running the HP PC Hardware Diagnostics UEFI utility to see what the health of the "new" battery is.

It is possible that you received a "new" old stock battery.

Does the power/charge LED indicate that it does charge the battery?

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

erico · ‎12-09-2023

@lutter

I do not believe I stated or said anything to deserve that kind of treatment.

Perhaps your English isn't as good as you think it is.

If it was, you would have realized that all I asked for was information in order to understand the problem you are having.

I am not an HP employee.

You may be having a bad day, but kindly keep your insults and rude side in your thoughts.

Using the anonymity of the internet to try to ruin someone else's day is more than rude.

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

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