• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎04-23-2025 02:20 AM

HP Recommended
Product: HP EliteBook 840 G7 Notebook PC (8PZ98AV)
Operating System: Microsoft Windows 11

Hi everyone,

I'm running into a charging issue with my HP EliteBook 640 G7 — the laptop simply won't charge.
Here’s everything I’ve tried so far:

BIOS Update: Updated to the latest version available on HP’s website.

Driver Update: Updated all system and battery-related drivers.

Charger Test: Confirmed the charger is working by testing it with another laptop (charger is fine).

Battery Swap: Swapped in a working battery from another HP 640 G7, but this laptop still doesn't charge.

Based on this, it's safe to conclude that both the charger and battery are not the issue.

Questions:

What could be the next probable cause? (Motherboard? Charging circuit?)

Has anyone faced a similar issue on this model? What was the fix?

Any idea about approximate repair costs (for motherboard repair or charging port replacement) if I go via HP Authorized Service?

Would it be more economical to get it fixed by a local repair shop? If yes, what should I be careful about?

Extra Details:

Laptop otherwise powers on and works if the battery has some charge left (but cannot recharge).

No visible damage to charging port or motherboard (externally).

Any help or suggestions would be greatly appreciated! 🙏

Thanks in advance!

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.