Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-11-2024 12:32 AM

HP Recommended

I have big issues with my new HP computer. We purchased an EliteBook 655 G10 with the Ryzen 7730U and the USB-C Dock G5. Overall I’m very disappointed by the notebook, especially the trackpad is worse, I had MacBooks before but they are not compatible for business work.

But coming to the issues. We have connected two 4K monitors via display ports on the dock and the dock is connected via USB-C. I know that this device does not support TB. We have activated DP-Alt Mode and the displays are working with 60Hz.

Unfortunately the computer freezes very often, basically every 10 to 15 minutes. Sometimes reconnecting helps, sometimes it’s getting even worse and there is no picture at all after this.

I have updates all kind of drivers, so at least this should not be a problem.

Any ideas where this is coming from or is this setup just garbage? In terms of power the notebook is fine as we are only doing standard office work, no graphic demanding things.

omegle xender
Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.