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‎08-20-2025 12:33 AM

HP Recommended

Hello , I have laptop HP 830 g6 and my HP laptop shut down when the battery was at 21%. After that, when I plugged in the charger, I only saw a brief light, and it powered on once but never again. Since then, it shows no signs of life at all.

What I’ve tried so far:

Different power outlets

Two different HP chargers (same result)

Hard reset (hold power button 30–60 seconds)

Removed battery and tried direct AC power

Checked RAM and reseated components


Current symptoms:

No fan spin, no display, no keyboard lights

No charging LED when adapter is connected

Battery was not at 0% when it died (it was 21%)


It seems like either the DC-in board or the motherboard might have failed, but I want to be sure before considering repair or replacement.

Questions:

1. Could this be caused by a dead battery, or does it sound more like the motherboard/DC-in board?


2. Is there a way to confirm if the motherboard is dead without professional tools?


3. Are there any other troubleshooting steps I should try?

 

Any guidance would be really appreciated.

Thank you!

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