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- HP Community
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- Notebook Hardware and Upgrade Questions
- Re: HP Accelerometer

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08-28-2017 04:24 AM
Please can someone help me with the latest Accelerometer driver HP ENVY 14-u213cl Notebook for Windows 10. It gives me compatibility issue whenever I restart my PC. Please I need this solution as soon as possible.
Thank you.
Solved! Go to Solution.
Accepted Solutions
08-28-2017 04:25 AM
Hi,
Try the following.
Download the version of HP 3D DriveGuard on the following link and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81142.exe
Download and install the x64 version of 7-Zip on the link below.
When you've installed 7-Zip, open your Downloads folder, right click on the sp81142 package, select 7-Zip, select extract files and then click Ok.
Cut this newly extracted folder and paste it on your Desktop so it's easy to find.
When done, hold down the Windows key and press R
Into the Run window, type devmgmt.msc and hit enter.
In Device Manager, expand System devices, right click the HP Mobile Data Protection Sensor entry and select 'Update Driver Software'.
In the following window, select 'Browser my computer for driver software' and then select 'Let me pick from a list of device drivers on my computer'.
In the next window, click the 'Have Disk' button and then browse to the extracted sp81142 folder you pasted on your Desktop.
Browse into the sub-folder InstallFiles, open the folder Win10, left click on the file accelerometer to highlight it and then click Open.
Click on 'Ok' and then click 'Next' and wait for the driver to install.
When done, click 'Close' and then click 'Yes' to restart the notebook.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
08-28-2017 04:25 AM
Hi,
Try the following.
Download the version of HP 3D DriveGuard on the following link and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81142.exe
Download and install the x64 version of 7-Zip on the link below.
When you've installed 7-Zip, open your Downloads folder, right click on the sp81142 package, select 7-Zip, select extract files and then click Ok.
Cut this newly extracted folder and paste it on your Desktop so it's easy to find.
When done, hold down the Windows key and press R
Into the Run window, type devmgmt.msc and hit enter.
In Device Manager, expand System devices, right click the HP Mobile Data Protection Sensor entry and select 'Update Driver Software'.
In the following window, select 'Browser my computer for driver software' and then select 'Let me pick from a list of device drivers on my computer'.
In the next window, click the 'Have Disk' button and then browse to the extracted sp81142 folder you pasted on your Desktop.
Browse into the sub-folder InstallFiles, open the folder Win10, left click on the file accelerometer to highlight it and then click Open.
Click on 'Ok' and then click 'Next' and wait for the driver to install.
When done, click 'Close' and then click 'Yes' to restart the notebook.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
08-28-2017 05:37 AM
black Thank you very much, it works!!!! one more thing please, Do you have any more bright ideas for the windows 10 camera issue. It has been showing a black screen since the Windows 10 creators update.
Do you have solutions as to how to go about this?
Thanks in advance!!!
11-20-2017 10:26 AM
After the last Windows 10 update on my HP Pavilion computer I received the following error message " HP Accelerometer doesn't work on this version of Windows. An updated App my be available from the developer".
I tried each of the solutions suggested in this forum one-at-a-time, being particularly careful to follow each step exactely - none worked.
As of 11/20/17 none of the solutions listed in the HP Support Forum (and I tried them all) were able to solve the problem.
My current version of Windows 10 is Version 1709 (OS Build 16299.64).
Are there any more recent suggestions that I can try?