• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎06-03-2025 06:52 AM

HP Recommended
Product: HP All-in-One Desktop PC 24-ck0000i (4K2B5AV)
Operating System: Microsoft Windows 11

My All in one desktop has not had functioning sound since i purchased it, absolutely none whatsoever, I have run all the diagnostics and finally it has stated that my PC's audio driver is not connected. This may be a stupid question but should it have come with speakers or is it just US? Any help appreciated.

Reply
1 REPLY 1

‎06-03-2025 08:27 AM

HP Recommended

The User Guide indicates that you need to connect speakers or headphones so there must not be a built in speaker. Use bluetooth, usb or the audio out jack

 

https://kaas.hpcloud.hp.com/pdf-public/pdf_3941897_en-US-1.pdf

 

See p. 16

 

Have you looked at the device manager to see if an audio device shows up and shows that a driver is loaded for it or that is is somehow not active as with an x through it? In the lower right corner of the desktop (taskbar) is there a speaker icon?

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.