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‎04-19-2022 04:36 AM - last edited on ‎04-19-2022 06:34 AM by Retired

HP Recommended
Product: HP Spectre x360 - 15-ch055na
Operating System: Microsoft Windows 10 (64-bit)

I was in the BIOS setup menu and left my notebook for 10 minutes. When I got back, my device was literally BOILING HOT to touch, yet the fans were on minimum speed. I immediately exited the BIOS page and entered Windows. As soon as I did this, the fans started to kick in at full speed. I checked the temperature of my CPU and all four cores were at 99 Celsius (210 F) and after around 20 seconds, my notebook shut down to prevent any overheating. There must have been a bug in the BIOS setup page that prevented my fans from speeding up or my notebook from shutting down. As my CPU was at over 210 F for over 10 minutes, it has now been permanently damaged - my notebook keeps crashing after less than 2 minutes of being on. I am so annoyed that such a small bug has caused such an expensive notebook to be completely destroyed. To add to the frustration, the CPUs on my notebook are soldered to the board meaning that they can't be replaced.

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2 REPLIES 2

‎04-19-2022 06:34 AM

HP Recommended

If this was a bug caused on HP’s behalf, then they should offer a replacement module even if you are out of warranty. 

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‎04-20-2022 04:40 AM

HP Recommended

Hi@sk_,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing Overheating issues with the HP Spectre X360 Notebook PC. I apologize for the Inconvenience. 

 

I have a few recommendations 

  • Update your Notebook computer to latest BIOS from HP.COM.
  • Make sure the Windows and HP support assistant updates are up to date. 

If the issue still persists then I would request you to contact our HP Support Engineers and should be able to sort this out. 

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link - https://support.hp.com/us-en/contact-hp

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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