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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- HP BS662TU Charging issue

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01-01-2022 12:17 AM
My laptop is HP BS662TU. I am facing an issue in charging. The charging stops and resumes frequently while connected to the power. Is this symptom of an adaptor or battery issue? Thanks in advance.
01-05-2022 10:36 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Did you try another charger?
- Does the notebook shut down immediately (right after you unplug the charger)?
- Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?
While you respond to that, let's try these steps:
- 1. Go to Start, search for Device Manager, and open this result.
- 2. Expand batteries.
- 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
- 4. Shut down the computer.
- 5. Disconnect the charger.
- 6. Remove the battery. (only for removable battery)
- 7. Hold down the power button for 1 minute.
- 8. Insert the battery only. (only for removable battery)
- 9. Attempt to turn the battery on.
If possible, try an alternate charger.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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I am an HP Employee