HP Battery Issue

[Nitin229]

i am also getting same respond saying battery replacement is not covered and said that I had to purchase a new battery. while may extended warranty cover says that N-CSR Battery Replace as deliverable.

So I'm just assuming Hp  is misleading customers with false warranty promises.

Well I sure won't be making the mistake of purchasing Hp products again.

If anyone here can help that would be greatly appreciated.

[Dilip_18]

@Nitin229

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Battery issues with the HP Notebook. It could be a hardware issue on the Battery and it may be covered under the warranty. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty products as well. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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