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‎01-19-2024 06:10 AM

HP Recommended
Product: HP Pavilion x360 - 14-dh1180tu
Operating System: Microsoft Windows 11

Hi Team, I contacted the HP Support team with regards to battery issue. They told I will get back a call from the team with the Battery Replacement Quote. I got the Laptop Battery Quote from ARM Infoserve India Pvt. Ltd. They had shared the quotation for battery replacement for my HP Laptop. I was not sure, hence I called the customer care support and informed them that I have got such an email and even read out the contents of the email & checked with them if this is a legit one & I can proceed forward. The HP Customer support team asked me to proceed with the payment and then an engineer will be assigned for assistance. Hence I proceeded with my payment & the shared the payment screenshot as well. THE ARM team told me that they will assign an engineer.

The same day after 5 hours I'm getting an HP Battery quote from the HP Support Team with a lesser amount. I got scared and reached out to the support team and shared all the email transactions.

They informed that the engineer will reach out to me.

However, It has been more than 9 days and I have not got anyone reached out from the ARM Infoserve team. They say they have escalated and the team will reach out to me soon, but no assistance.

I have also asked for the refund from the team, yet they are not responding.

HP Team, please can you assist me with this issue ?

Category:
1 REPLY 1

‎01-19-2024 12:30 PM

HP Recommended

Hi @PRIYA_26,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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