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HP Pavilion 14 inch Laptop PC 14-ec0000 (2Z8E3AV)
Microsoft Windows 11

HP Support Assistance asked me to do battery calibration. And it asked me to do some steps before that. I followed as what it says. And I tried more time to do Battery test. but still its coming like Charge state: Not Available.

I even done upgrading my battery driver.1646077234128.jpg

1 REPLY 1
HP Recommended

Can you perhaps post the advanced result of the full battery test if it will run all the way through? How old is the battery? If over 2 years old it is highly likely you need to replace it. 

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