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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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I wrote a Tribal Knowledge Base article in 2018 that may help you to make an educated decision on what steps need to be taken. I certainly do not recommend replacing a battery just because the UEFI hardware diagnostics tests say it is bad, unless there was an error code produced. Is there an error code that you can provide?
In the article, I described how to use the Windows command line to get the actual condition of the notebook's battery.
Use the command line information I provided to generate a report on the battery. Post the text of the report here in your thread. We can move forward from there to see how things really stand with your battery and notebook's charging system. There are times when the battery tests don't give the full picture.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
HP Recommended
I wrote a Tribal Knowledge Base article in 2018 that may help you to make an educated decision on what steps need to be taken. I certainly do not recommend replacing a battery just because the UEFI hardware diagnostics tests say it is bad, unless there was an error code produced. Is there an error code that you can provide?
In the article, I described how to use the Windows command line to get the actual condition of the notebook's battery.
Use the command line information I provided to generate a report on the battery. Post the text of the report here in your thread. We can move forward from there to see how things really stand with your battery and notebook's charging system. There are times when the battery tests don't give the full picture.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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