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‎05-24-2024 02:01 PM - last edited on ‎05-24-2024 03:12 PM by Moderator

HP Recommended

I bought an HP Bluetooth Headset 500 back in March of 2024. I had already owned one previously which worked fine but was broken after being thrown across the room in a fit of rage (lol). This new one was working perfectly fine until about a day or two ago. It will not be detected on any device, be it Windows 11, Android, IOS. I tried it on multiple phones and laptops, and none seem to detect the headset, even though it is fully charged and the light flashes indicating it's on and pairing. I've tried resetting the headset by holding the power button for 10 seconds, and looking for a solution online. None have worked yet. Any help?

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1 REPLY 1

‎05-27-2024 11:38 AM

HP Recommended

Hi @ProtoMania,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with connecting your Bluetooth headset to any device.

 

Please try the below steps as shown in the reference picture:

 

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

 Irwin6

HP Support

 

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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