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‎07-21-2021 08:09 AM - last edited on ‎07-26-2021 04:01 PM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have been using the wireless HP C2710 Combo Keyboard & mouse since 1 year and all of a sudden it stopped working.

I have replaced the batteries, switched on/off, tried reconnecting both mouse and keyboard, the mouse flashes as usual but no connection.

The computer still recognizes the USB receiver in the bluetoth devices though it's not communicating with either keyboard or mouse anymore.

Any advice please?

 

 

Category:
1 person had the same question
1 REPLY 1

‎07-24-2021 09:47 AM

HP Recommended

@Bright10

 

Welcome to HP Support Community


I would like to help

 

Since this is a Hardware issue please contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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