cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
7 2 0 0
Message 1 of 6
266
Flag Post

HP Camera driver issue

HP Recommended
15-bs542tu
Microsoft Windows 10 (64-bit)

My laptop camera doesn't function. I'm sure there is some issue related to camera driver i.e. HP TrueVision HD Camera. The camera driver always shown hidden in device Manager.

Whenever I try uninstalling driver and restarting laptop. The camera work buts only in starting few minutes. Skype and Zoom app shows there is no camera device connected.

I have tried updating all software, BIOS and drivers form HO SoftPaq Download Manger but that too was unfruitful.

Please suggest method to fix this problem.

 

5 REPLIES 5
Highlighted
New member
1 1 0 0
Message 2 of 6
Flag Post
HP Recommended

I have the same issue and I ended up buying a usb camera.. I don't understand why the camera doesn't work. I've tried everything and still can't seem to find the solution, but I've seen so many people complaining about and I can't believe HP or Windows aren't giving their users any driver or whatever is needed to make the camera work. 

0 Kudos
Highlighted
Level 4
98 82 0 6
Message 3 of 6
Flag Post
HP Recommended

Welcome to the HP Truevision broken camera club. Mine has been broken for over a year and HP tells me very bluntly there are no new drivers, BTW my laptop came with windows 10 and an early update broke it.

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
30,154 30,104 2,493 3,762
Message 4 of 6
Flag Post
HP Recommended

@shreymehul @DaveGloriaD @DrewMann  If the drivers for the Imaging devices, which include the webcam, are not displayed in the Device Manager, here's all you need to do, to resolve this issue, once and for all:

Check the anti-virus program settings & ensure it isn't blocking the camera and the same should resolve the issue, if this doesn't help, try the below steps:
Learn how to restore an HP webcam in Windows Device Manager

  1. Restart your computer.

    If the problem persists, continue using these steps.

  2. In Windows, search for and open Device Manager.

  3. If there is no Imaging devices category listed, select Action, then Scan for hardware changes.

    Image: Scan for hardware changes

  4. If Device Manager does not recognize the webcam after the scan, use Microsoft System Restore to go back to a time when the webcam was working properly.

    If problems persist, the webcam might have become unplugged internally, and the computer might require service to correct the issue.

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

Riddle_Decipher
I am an HP Employee

0 Kudos
Highlighted
Author
Level 1
7 2 0 0
Message 5 of 6
Flag Post
HP Recommended

I have tried whatever you said. But the issue is still unsolved.

And I'm sure webcam is not internally disconnected as my web cam works for few second whenever I uninstall webcam driver and restart my laptop.

If there would have some hardware problem it shouldn't have worked even for few second.  

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
30,154 30,104 2,493 3,762
Message 6 of 6
Flag Post
HP Recommended

@shreymehul I suggest you create a new user account and check if that helps, as this could be a driver/software conflict, here's the link with details on how to get that done: click here

And keep us posted with the results, also, please ensure you don't have more than one antivirus program on the device as that could cause such issues.

Riddle_Decipher
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation