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‎02-03-2023 08:03 AM

HP Recommended
Product: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B1AV)
Operating System: Microsoft Windows 11

According to HP diagnostics there's a problem with my CPU fan, and also the fans are very loud while my CPU is overheating. I still have an active warranty of 9 months, the problem is that since I bought this 2 years ago, the original receipt is now lost. Can I still repair my laptop through HP repair centers covered by warranty without an original receipt? I'm lost, thanks for answering.

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1 person had the same question
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Accepted Solutions

‎02-06-2023 05:59 AM

HP Recommended

I asked hp support about this, and they said the original receipt of purchase is irrelevant in claiming hp care warranty.

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1 REPLY 1

‎02-06-2023 05:59 AM

HP Recommended

I asked hp support about this, and they said the original receipt of purchase is irrelevant in claiming hp care warranty.

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