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‎10-08-2024 09:53 AM

HP Recommended
Product: HP ENVY x360 Laptop - 15-ee0020ca
I have emailed the required documents for the Care pack rebate to [content removed] My three-year Care pack expired in March, 2024. I have not received a confirmation or anything from HP.  I have made numerous phone calls to all the numbers I can find for HP customer service and only get a 'NO ROUTES FOUND' and get disconnected. The website HP.com/go/rebatecenter 'Cannot be found' so is not active. Can someone help me get a response to see if the rebate center received my email and if more info is needed?  
I had been told that the request was escalated in April, I still havent received anything.

Thank you.

Category:
2 REPLIES 2

‎10-09-2024 06:34 PM

HP Recommended

If I can get an update on what happened with the rebate

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‎10-10-2024 05:02 AM

HP Recommended

Hi @Anisaftab,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

We do not have that information with us. I kindly request you contact phone support for further information. 

 

For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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