• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-05-2019 11:25 PM - edited ‎09-05-2019 11:49 PM

HP Recommended
Product: 13-ae0xx
Operating System: Microsoft Windows 10 (64-bit)

I just have a small question about HP Care. Can you upgrade to HP Care after your standard 1-year warranty is expired? and I have a small problem with my laptop :

1) my screen has a crack 

2) some of my keys don't work 

3) my laptop heats up quickly when I use it when it is charging

Can HP Care cover all these problems for no cost or do I have to pay even though I  have HP Care?

and how much does HP care cost for my laptop.

1 REPLY 1

‎09-06-2019 12:02 AM

HP Recommended

@KnightHawk47 

 

Please use HPSA, it will tell you many things including cost

 

     carepack.png

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->