HP Charger Issues (Again)

[TechStrong]

Hello!
My charger isn't working again.

When I plug it into my laptop it either charge, then stops for a few seconds, then continues again or it says "plugged in, not charging" and the battery percentage stays where it is, without going up nor down. I need to plug it in and out continuously for any of that to happen and it never charges properly anymore. I ran all the troubleshooters, I turned off my computer for an hour and detached my charger for that period too.  I tried looking for a new charger on amazon since I'm not sure that my insurance covers the charger, but I couldn't find one that says it's compatible for 15-bw0xx.
Basically I need either help on how to fix the charger or if someone knows where I could get a new working one that would be very appreciated!

Thanks in advance!

[praveen196]

@TechStrong Welcome to HP Community!

I understand that you are facing issue with laptop charger 

Do not worry. I will try to fix the issue.

Please perform the adapter test and let us know the result.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose A/C adapter and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

If the test is passed, perform the below steps.

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 
 

Also, please update the BIOS.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!