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03-20-2020 11:10 AM
Hello!
I was having this issue recently with my HP laptop. Whenever I would charge it, it would either not charge at all, or it would charge, then stop, then charge again, etc. every couple of seconds. I need to unplug and replug it back often until it would finally keep charging. When it started happening about a month or two ago, it was still more or less fine, but now, it takes lots and lots of tries before it keeps charging. I am using an HP Laptop 15-bw0xx that is slightly more than a year old. I tried running a troubleshoot, using different outlets and examining the cord and adaptor but it looks fine.
Any help is appreciated!
Thanks!
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Accepted Solutions
03-23-2020 11:15 AM
@TechStrong You've done the core troubleshooting, however, sometime the basics may resolve such issues, hence, here are a few steps that should help in this scenario, considering the cord and adapter is fine:
I have a few steps listed below that should help you resolve this concern:
Unplug the charge, Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:
1) In the search box, type and open “Device Manager”.
2) Expand “Batteries”.
3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
4) Click on “Uninstall”.
5) At the prompt put a check in the box to remove the current driver
6) Shutdown the computer.
7) Remove the battery for a minute and then put it back in. (Skip this step if you have a non removable battery)
8 - When the computer comes back up it should automatically find the driver.
9) Go to Device Manager.
10) Expand Batteries.
11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
12) Click "Search automatically for updated driver software"
Do the same thing with Microsoft ACPI-Compliant Embedded Controller.
If the issue persists, run a battery and adapter test using the steps mentioned in this link: Click here
P.S: Welcome to HP Community 😉
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
03-23-2020 11:15 AM
@TechStrong You've done the core troubleshooting, however, sometime the basics may resolve such issues, hence, here are a few steps that should help in this scenario, considering the cord and adapter is fine:
I have a few steps listed below that should help you resolve this concern:
Unplug the charge, Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:
1) In the search box, type and open “Device Manager”.
2) Expand “Batteries”.
3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
4) Click on “Uninstall”.
5) At the prompt put a check in the box to remove the current driver
6) Shutdown the computer.
7) Remove the battery for a minute and then put it back in. (Skip this step if you have a non removable battery)
8 - When the computer comes back up it should automatically find the driver.
9) Go to Device Manager.
10) Expand Batteries.
11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
12) Click "Search automatically for updated driver software"
Do the same thing with Microsoft ACPI-Compliant Embedded Controller.
If the issue persists, run a battery and adapter test using the steps mentioned in this link: Click here
P.S: Welcome to HP Community 😉
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
03-23-2020 11:51 AM - edited 03-23-2020 11:52 AM
Thanks for the help!
This might seem stupid but the charger works fine after I threw it into the ground and restarted my computer. The basics do resolve issues very well.
And thanks for welcoming me!
Regards,
Tech
03-23-2020 03:58 PM - edited 03-23-2020 04:52 PM
@TechStrong That's rather unorthodox way of fixing things, I remember doing that to my TV's remote, back in the 90s, however, I wouldn't suggest you do that if the issue was to recur (hopefully, it doesn't) but if it does, I suggest you get the charger replaced, as it works after getting a beating! 😄
Good luck & have a great day, ahead.
Stay well.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.