HP Chromebook 14-q070nr touchpad not working

[kn8Fury]

I have a HP Chromebook 14-q070nr running ChromeOS version 35.0.1916.155.

My touchpad has suddenly stopped working for no reason whatsoever. I've to use a mouse to work on my Chromebook now. When I unplug the mouse it says, "No mouse or touchpad detected."

A few days before this ChromeOS received the version update but the touchpad was working fine right after the update. I've tried guest-mode, rebooting, even powerwash to no use. Also, I couldn't find the required support for Chromebook at www.hp.com

[Mrstenter]

Hi Kn8Fury,

Thank you for visiting the HP Support Forums and Welcome. I have read your thread on the HP Chromebook 14-q070nr and the TouchPad not working correctly. Here is a link to troubleshoot the Touchpad. It gives you a starting point in the document and if you go to each section it will resolve your issue. Here if you need it is performing a system recovery back to when it was working correctly. Make sure you remove the USB mouse before troubleshooting the issue.

Hope this helps.

Thanks.

[dysonant]

Obviously the response from the HP rep did not help you.  It is almost as if they did not even read it.  Anyway, I am having a similar issue.  Did you ever figure out how to fix it?

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@kn8Fury wrote:

I have a HP Chromebook 14-q070nr running ChromeOS version 35.0.1916.155.

My touchpad has suddenly stopped working for no reason whatsoever. I've to use a mouse to work on my Chromebook now. When I unplug the mouse it says, "No mouse or touchpad detected."

A few days before this ChromeOS received the version update but the touchpad was working fine right after the update. I've tried guest-mode, rebooting, even powerwash to no use. Also, I couldn't find the required support for Chromebook at www.hp.com

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[kn8Fury]

I called Hewlett-Packard, Technical support 1 (888) 999-4747 (Consumer)
Got great response from their end. They sent me the package material to mail it to them. (They say) it's fixed. I'm expecting it back this week. I'll reply again then.

[kn8Fury]

I got it back. The touchpad is fixed. Excellent service. You should call them.

[rjones625]

It's a simple solution. Remove all the screws you can see on the back, then remove the 4 little white rubber stoppers which hide 4 more screws. Gently pry the case apart. There is a ribbon cable that goes from the touch pad to the motherboard. It is glued to the case and has come loose from the motherboard. Peel the cable away from the glued area. lift the white connector with your fingernail. Push the cable in firmly and push the connector back down. Turn the chromebook on. It will now work. May void your warranty. 

[Idislikethiscom]

If this solution ever worked it no longer works.  When you go to settings -> device, there is no setting for "trackpad"

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
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3. Error message (if any)
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If you have any other questions about forum posting, please feel free to send me a private message!

Thank you

[HEJAZY2020]

I REPLACED TOUCH PAD FLAT CABLE  AND IT WORKING FINE 😀