HP Chromebook -14a-na0031 wm Should still be under warranty, HP claims it's not, Won't power up

[hayley31]

I bought an HP Chromebook -14a-na0031 wm under a year ago. Looking up the serial on the site, shows that is it no longer under warranty even though it should be. The chromebook will not power up. My question: 1) how do I get HP to honor the warranty, and 2) how do I get a replacement Chromebook. 

[ub6424]

Hello @hayley31 

Sorry to hear that you are having problems ... I would like to help you.

Submit a dispute through the HP warranty validation website.

Please go to HP Support

https://support.hp.com/

In case of technically unsolvable problems:

(1) There should be a proof of invoice

(2) HP warranty should be valid

(3) HP support should be contacted

(4) If the "product" cannot be repaired, a new "product" should be provided.

(5) The online warranty date is often wrong (mostly the date of manufacture!).

The warranty starts from the date of purchase (invoice) !

- Warranty Dispute

Expected: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Video – Submit a Warranty Dispute:  https://youtu.be/PTMvck49GP4

(6) Please report your results

Good luck