HP Chromebook x 2 not recognizing the attached keyboard

[mns_naveen]

My Hp chromebook x2 is not recognizing the attached keyboard. I tried powerwash for my device, still it's the same. Couldn't find support for this product anywhere or any place to buy a new replacement. Please et me know if anyone has an answer to this.

[Echo_Lake]

@mns_naveen

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

1. Sign out of your Chromebook.
2. Press and hold Ctrl + Alt + Shift + r.
3. Select Restart.
4. In the box that appears, select Powerwash. Continue.
5. Follow the steps that appear and sign in with your Google Account. ...
6. Once you've reset your Chromebook

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[mns_naveen]

My keyboard is itself not working how can I press  Ctrl + Alt + Shift + r. Anyway I did the powerwash but still it is not working. I am sorry, your solution did not work at all.

[Echo_Lake]

@mns_naveen

Thank you for posting back. 

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[mns_naveen]

Thanks for the response. But since my product is not under warranty, this is the only place where I can get support according to the link you have provided.

[Echo_Lake]

@mns_naveen

Thank you for posting back. 

Have you tried with different keyboard?

[mns_naveen]

It has a proprietary  keyboard attachment, which I have only one. I have not found another keyboard anywhere online also.

[Echo_Lake]

@mns_naveen

Thank you for posting back. 

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[mns_naveen]

You the sent the same message before, no one is there on the link to help. That is the reason i posted here.

[Echo_Lake]

@mns_naveen

Thank you for posting back. 

If its a hardware related issue with the keyboard it cannot be fixed over the phone or in this community.

Keep me posted.