HP Computer Hard Drive Failure

[helpmeplease126]

Recently my computer crashed. I was able to run a System Fast test and the Hard Drive SMART Check failed. I really need to save the photos and some work on the computer. Help!

Failure ID: PGCDX1-8HNA7X-XD7X6K-60FU03

PRODUCT ID: XOH79UA#ABA

Hard Drive 1 - Primary HDD Bay*

[Paul_Tikkanen]

Hi:

Below is the failure report generated by the code you posted, minus your notebook's serial number.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

PGCDX1-8HNA7X-XD7X6K-60FU03

OK

XXXXXXXXXX

9/11/20

301

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 SMART Hard Drive Detects Imminent Failure

You are going to need to install a new hard drive and reinstall the operating system.

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

http://h10032.www1.hp.com/ctg/Manual/c05087748

After you replace the drive, your notebook should be supported by the HP cloud recovery tool.

Using another Windows PC with W7 64 bit or newer, you can create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

See this link for how to use the cloud recovery tool.

https://support.hp.com/us-en/document/c06162205

You can see if your PC is supported by the cloud recovery tool at the link below.

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

You may not be able to recover any files from the current drive, but you can try doing so by purchasing a SATA to USB cable.

Plug one end into the failed hard drive and the other end into a PC's USB port, and see if you can read/copy any files from the failed drive to the PC.

Something like this...

https://www.amazon.com/Drive-Adapter-Cable-Support-Black/dp/B07S9CKV7X/ref=sr_1_3?dchild=1&keywords=...