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‎01-30-2020 09:13 PM

HP Recommended
Product: Pavilion
Operating System: Microsoft Windows 8.1 (64-bit)

Please help!

A HP Connected Music Error is showing up, with the message "HP Connected Music requires an internet connection for installation. Please check your internet connection and try again. (Error 4604) "
I need this app to edit MP3's in an editng software for podcasting. My laptop IS connected to the internet! Does anyone have a link I could use? 

12 people had the same question
1 REPLY 1

‎02-03-2020 02:01 PM

HP Recommended

@Candace13
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  
Here is a link to restoring original software on your system, this will include the HP Connected Music. 

 

And, also you can try a system restore: System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected. You can do a system restore. System restore will help if something did not go well on the computer. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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