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‎08-24-2019 08:06 AM

HP Recommended
Product: DA0077TX
Operating System: Microsoft Windows 10 (64-bit)

I have purchased  HP 15 Intel Core i5 8th Gen 15.6-inch FHD Laptop (8GB/1TB
HDD/DOS/2GB Graphics/Sparkling Black/2.5 kg), da0077TX model. Within a week am facing Battery charging issue. Very disappointing.

1 REPLY 1

‎08-26-2019 02:29 PM

HP Recommended

Hi! @pritamkale4,

 

Please share the product number of the PC to assist you better.

 

Have you tried charging your laptop using a different adapter?

 

Were there any recent windows update on the PC?

 

Please try the steps recommended below and check if it helps.

 

On your keyboard, press the Windows logo key and X at the same time to open the quick-access menu.

Click Device Manager.

In Batteries section, right-click on your battery driver, commonly it’s Microsoft  ACPI-Compliant Control Method Battery. Then click Uninstall device.

Restart the PC the drivers would automatically install again.


Check the BIOS (F.34 and later) to confirm the setting is set to Full Charge, if it is not, change the BIOS setting to Full Charge.

 

Power on the unit.
Press F10 to enter the BIOS.
Select the Power option. 

Full Charge: The battery charge stops at 91~100%. 
Extended Life of Battery Pack: The battery charge stops at 76~80%. 
Optimize Life of Battery Pack: The battery charge stops at 46~50%. 

Save changes and exit the BIOS.

 

If the above steps do not fix the issue, upgrade the BIOS and chipset drivers to the latest version.

 

Update the BIOS using this link. Click Here

 

Update the chipset drivers using this link. Click Here

 

Also, try the steps recommended below.

 

Run Power Troubleshooter.

On Cortana, enter  Troubleshooter then select Troubleshooting.
Click Improve power usage to open the window, then click Next. 
This should run the troubleshooter and can fix any detected issues. You may try restarting your computer and charge your battery again.

 

Let me know how it goes!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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