HP DMI dbdmifit G10 models

[maxo012]

hello, When i change motherboard in HP service center, enginer cant lock MPM and write serial number ?

HP DMI tool doesnt work , and doent boot.

HP probook 440 G10 

[Jupitero]

Hello.

Ask the service center to service your computer properly, and if the engineer does not know how to do it, escalate the problem to his/her boss. If the service center does not have the know-how to service your laptop, escalate this to HP.

HP laptops have historically had many different DMI Tool versions, so the service engineer probably used a wrong one. He/she should ask HP for an updated tool for this laptop model. DMI Tools are not publicly available.

[erico]

@maxo012 

I have asked a Moderator to escalate your issue. 

Tattooing a BIOS in a replacement system board is something that officially only HP service centers or authorized representatives are permitted to do.

[maxo012]

HP DMI tool latest version is 2.14, and do yuo know any other update DMI tool?

as i know 2.14 version  doesnt work at probook G10 models (440 G10, 450 G10)

[maxo012]

yes i am in Georgia Capitan of Tbilisi and official servise center HP, they replace 3 time mother board and nothing change,

 2.14 version DMI tool doesnt work