HP DV7 Fingerprint reader

[Lindsay419]

I updated my Pavilion DV7 laptop OS from Vista (Factory installed) to Win 7 Home Pofessional. The fingerprint reader stopped working. So I went to the HP support site and followed their recommended fix which was to download and instal the fingerprint reader driver then HP Simplepass. I successfully did this and launched simplepass. I entered the windows master password  (same as my win 7 password) Ten I launched the "Set up windows log on from within the app. I keep getting the following error message "The windows logon password you entered does not match. Please try again. I have been very carefull to ensure I typed the correct password at each stage. Does anyone have an idea on a fix for this. Cheers Lindsay

[asmita6658]

@Lindsay419

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand there's an issue with the fingerprint reader.

Appreciate you trying the steps. Don't worry, I'm here to help.  

Let's try these steps to update the computer -

Step 1 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

Step 2 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 3 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

You may also refer to this document for additional steps - HP Notebook PCs - Using HP SimplePass Fingerprint Reader

Hope this helps!

Let me know how that goes.

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