HP DVDRAM GT80N does not detect any type of disc

[rjjr90]

I have the indentical issue since the upgrade from Win8 to Win10.  Do you have any othe suggestion beyond "clean the laser lens?"  The Device Manager states the hp DVDRAM GT80N is working properly and the best driver is installed.

Thank you!

--

Jim

[Riddle_Decipher]

@rjjr90

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand the DVD drive isn't detecting any media,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you gone through all the steps from the original posts? (Click here to review)

While you respond to that, here's a few more recommendations from HP:

Before you begin troubleshooting your CD/DVD drive

If your CD/DVD drive can read some types of discs but not discs that were purchased from a store, or those from a music or software company, skip this section and start troubleshooting at Step 1.

If the drive can read many types of discs but cannot read discs that were burned on another computer, read the following:

• First, make sure the disc is able to play back from the computer that was used to burn it. If that computer cannot play it, something is wrong with the disc or the other computer's burn capabilities.

• Make sure the disc type is compatible with both the computer burning the disc and the computer playing the disc (CD-R, DVD+R, etc.). See the HP support document Choosing Compatible Media for Your Optical Drive (in English).

• Make sure the disc burning session was closed after the disc was finished. See the help section in the disc burning software that was used to burn the disc.

• Try burning the disc at a lower speed. Even though the disc type may be compatible with a 16x burn rate, the playback may be much less compatible in other drives. Try burning the disc at 4x before playing it from other computers.

• Make sure that you have tried burning and playing from three different brands of blank discs before troubleshooting the drive.

After you have checked all of these items, if the drive is still incapable of reading discs that were burned from another computer, skip to Step 5.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

If you've gone through all of the above and yet the issue persists, please Contact HP to have the driver replaced as it's a hardware malfunction:

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!