Showing results for 
Search instead for 
Did you mean: 
RB97_ Student
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

HP Diagnostic test freezing

HP ENVY 15 k270nb
Microsoft Windows 10 (64-bit)

Dear all,

After having some trouble with my laptop battery and doing some research, I wanted to try the diagnostic testing for the battery.

However, when I run the test it freezes at 1%. When I press esc to abbord the test, nothing happens. I have to restart my computer manually with the power button. I also tried other diagnostic tests and the same thing happens: the test gets stuck at 1%. 

I updated the BIOS but this did not resolve the problem. 


Product name: HP Envy 15 k270nb

Operating system: Microsoft Windows 10


Thanks in advance 


18,208 17,730 1,287 1,947
Message 2 of 2
Flag Post
HP Recommended

HP Diagnostic test freezing

Hey there! @RB97_


Try the steps recommended below.


Try restoring BIOS to default and check if it helps.

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.


Also, try updating the BIOS and system diagnostics on your PC and check if it helps.


Update the BIOS using this link. Click Here


Also, update the latest version of HP PC Hardware Diagnostics using this link. Click Here


Refer this article to know more information about running system diagnostics on your PC.


Let me know if this works!

Have a great day ahead! 🙂


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation