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‎08-07-2022 01:02 PM - edited ‎08-07-2022 01:09 PM

HP Recommended
Product: HP Pavilion Gaming - 15-ec0004nw
Operating System: Microsoft Windows 11

Dear Community! After connecting my HP Dock G5 via USB C  with my HP Pavilion - 15-ec0004nw I cannot use the monitor being connected to the G5 (not detected). The battery is not loading as well. But my Logitech wireless mouse and keyboard plugged into G5 works fine...

 

Just to mention the same G5 setup works in full when connected with my other HP Elitebook... eg battery is being charged, and the monitor is detected and working.

 

Any ideas? Any chances these two could work together in full? All feedback appreciated!

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-07-2022 01:41 PM

HP Recommended

@ZiG777 

 

The specs of your machine is

 

               https://support.hp.com/ee-en/document/c06459510

 

It is not compatible with the HP USB-C G5 dock because it ONLY has 1  USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) and 1 more: it uses

 
135 W Smart AC power adapter

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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5 REPLIES 5

‎08-07-2022 01:24 PM

HP Recommended

Hello @ZiG777 

 

Did you update BIOS and required drivers for (1) 15-ec0004nw and (2) HP Dock G5 ?

Was this reply helpful? Yes No

‎08-07-2022 01:31 PM

HP Recommended

Thanks for prompt reply. I did the general search for updates and it didn't show any upgrade needs... Where do I find 1) and 2) from your answer.

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‎08-07-2022 01:41 PM

HP Recommended

@ZiG777 

 

The specs of your machine is

 

               https://support.hp.com/ee-en/document/c06459510

 

It is not compatible with the HP USB-C G5 dock because it ONLY has 1  USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) and 1 more: it uses

 
135 W Smart AC power adapter

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
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‎08-07-2022 01:46 PM

HP Recommended

Hello @ZiG777 

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(1)   HP 15-ec0004nw

HP Notebook System BIOS Update (AMD Processors)

F.14 Rev.A13.2 MBApr 26, 2022Download

 

Check <all> hardware

HP PC Hardware Diagnostics UEFI

7.6.2.0 Rev.A42.7 MBJun 12, 2020Download

Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2)   HP USB-C Dock G5

HP USB-C Dock G5 - Firmware

1.0.15.0 Rev.A11.1 MBApr 13, 2022Download

HP USB-C Dock G5-Audio driver

6.3.9600.205 Rev.B22.8 MBMay 27, 2019Download

All Docks - Ethernet Driver (Realtek)

2.0.1.1 Rev.A0.7 MBFeb 15, 2022Download

 

(3) Reboot and test again ...

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
1 person found this reply helpful
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‎08-07-2022 01:55 PM

HP Recommended

Hello @ZiG777 

I missed the specification, user  @banhien answered correctly.

1 person found this reply helpful
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