HP Driveguard Nov 21 update sp83846 not working

[JCpavilion]

Installed latest update sp83846.exe to fix issue with last windows update. It installed with no problem and gave no error messages after computer restart,  but doesn't work. I went the HP Driveguard folder and manually clicked on hp accelerometer. Afterwards a compatibility error came up saying its not compatible with this version of windows.  Am i doing something wrong or is there another update available?

[cgarnes]

I have this same issue with my HP Envy 17 Touchscreen.

[Jeet_singh]

Hi @cgarnes,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and wanted to assist you. I understand you are getting hp accelerometer doesn't work on this version of windows.

As you mentioned you are getting hp accelerometer doesn't work on this version of windows. An updated app may be available error on your PC.

This issue can be caused due to third-party application conflict on your PC.

There will be no harm to your PC. However, you will keep getting the error on your PC unless you try the steps recommended below.

Download the latest supported Visual C++ from this link and install it on your PC and check if you get the error.

Also, try updating the drivers from support assist and check if it helps.

Refer this article to know how to use HP support assistant.

If the issue still persists after trying out the steps.

(a) Uninstall HP 3D DriveGuard from Device Manager,
(b) Reboot your machine,
(c) Download and install

Update the HP 3D drive guard using this link.

If the issue persists, try updating the HP 3D drive guard software version to 6.0.44.1.

Refer this article to know more information.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works! 

I hope you have a great day!

[cgarnes]

Good afternoon, and thank you for your reply, @Jeet_singh!

I wish I had seen this post yesterday because I have up and had a remote session with HP Support. The agent logged in and took control of the Envy and determined there was a mechanical issue present. I am sure bad drivers are a part of the problem, but I think I got a bad PC right out of the box, even if it's the most beautiful laptop I've ever had and has the most brilliant and eye pleasing display.

He checked and made adjustments to power settings, BIOS, and I forget what else. It was a lengthy session.

I wish this PC worked as expected because it really is a great buy for the specs it has.

My plans are to return the machine since I'm still within my return period.

I suppose, I've got nothing to lose by trying your suggestions, though.

Thank you!

[cgarnes]

Sorry for typos. I'm on my cell and this smaller font is harder to see.

[Jeet_singh]

Hi @cgarnes,

Thank you for replying,
Please take your time and get back to me with the results,

 
I'll be awaiting your response and would be glad to help.
 
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
 
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards,

[cgarnes]

Good afternoon, and thank you for your willingness to help and these suggestions. I have followed your instructions, but this HP Envy 17 is playing "snap, crackle, pop." At this point, I give up. This is a nearly perfect machine for my needs, except for this issue, and I have spent too much time with a new PC right out of the box to have these issues. I will be wiping it clean and reinstalling Windows, and then I will return it to the store as defective. This is a real shame. I really wanted to keep this computer, but it should not be having these issues, nor be noisier with NO ACTIONS than a three year old basic model Lenovo that my little girl uses.

You have my kudos! You were very helpful and offered great potential solutions, but I think this is a just a bad PC right out of the box, and after the other HP tech did his remote login and determined there was a mechanical issue, I surrender.

Again, thank you for giving this PC as second chance.

All the best, 
Cyndi

[cgarnes]

@Jeet_Singh

PS:  HPSA also "hangs up" on the actions. It goes through the steps it needs to correct itself, and then just goes into constant "Preparing the action list" for a very long time. I can get up, walk away, and it never changes, at that point, I ende up rebooting the PC and the issues perpetuate.  I will save time and aggravation by returning this PC to the store. I am within my return period there.

Again, thank you for all of your help.

Cyndi

[The_Fossette]

Hi @cgarnes,

I am the The_Fossette. It looks like you were interacting with @Jeet_singh, but he is out of the office today so I'll take over from here.

Thank you so much for the detailed information.

I recommend you go ahead with the return as you have mentioned that you got the computer checked with the phone support tech and he confirmed that there is some hardware issue on the computer.

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!

[cgarnes]

Thank you, The_Fossette, I appreciate your followup, and I have returned that PC to the store and exchanged it for another. I hope its replacement does not have the same issue.

Do you have any suggestions for how I can avoid experiencing those issues on the replacement?

Thanks in advance,

Cyndi