HP Driver & Firmware site not updated

[3VRR]

Why HP don't update drivers and firmware on the website?
I have an hp gaming laptop 16-k0xxx 6r3z6ea#abz and 90% of the software on the HP website is old !!!
Product Nr. 6R3Z6EA#ABZ
https://support.hp.com/it-it/drivers/omen-by-hp-16.1-win-gaming-laptop-16-k0000/model/2101231587?sku...

Who should update it?
It is no longer possible to even send an e-mail to the HP support ..... for these cases it would be important (in my opinion, report this problems with phone, WA, Messenger... are not adequate) !!!

I also see that the 'HP Support Assistant' APP does not always highlight firmware and driver updates

Bad service

PS:

Is it just me to have these problems? Or other people have the same problems for firmware and driver updates (..... both via Web HP and with 'HP Support Assistant' APP - Windows 11....) of your laptop ?

[A_Gayathri]

Hi @3VRR ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are looking for the HP Driver & Firmware for Software e driver per HP OMEN Gaming Laptop 16-k0008nl. Not to worry I will help you to get a resolution to resolve the issue.

Windows 11 is available 

Refer to this document:   Software e-driver per OMEN Gaming Laptop 16-k0008nl (6R3Z6EA)

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[3VRR]

Hi @Gaya1239
Thanks for the reply
But you didn't answer my questions ....
Why don't HP wander the driver and firmware of my laptop on the website (that of my and your link)?
And why aren't all updates available with the HP Support Assistant app, always with reference to my 6R3z6ea laptop?
Does it also happen to other laptops?

For example:
Currently on the HP site (for 6r3z6ea) I see "HP PC Hardware Diagnostics Windows 2.1.0.0 Rev.a 349.2 Mb 13 Jan 13 2023"
But in my 6R3z6ea laptop in its time (perhaps with "Microsoft Store") I had installed version 2.6.0.0 !!!
And so also for some other Drivers or Apps ....
Why this misalignment .....
Why doesn't HP update the website and the HP Support Assistant app?

[A_Gayathri]

Hi @3VRR ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[3VRR]

Hi @Gaya1239
Thanks for the reply.
I already knew the various HP assistance channels but, as I had already specified, in these cases not suitable for the purpose because those who respond do not have competence on the subject.
An e-mail channel would be needed to report this type problems ....
If you can, report the problem to those of competence within HP.
Thank you
Regards