HP Drivers Not Available for Windows 11...Why?

[CassieC13]

I would LOVE to know why I cannot update my HP drivers for my HP laptop via the HP site as I used to do! Updating through Windows is NOT reliable as I have experienced in the past.  On a previous occasion, my laptop was overheating and the fan kicked on and stayed on...even when the computer was not in use (lid closed, laptop in "sleep mode".  I clicked on "Check for Updates" in Windows, which indicated I was up-to-date.  Yet, when I ran HP Hardware Diagnostics, turns out there was a component that was not being recognized after an update and the system fixed the issue, the fan stopped running and the computer cooled down and problem resolved. 

Now I cannot run an updated version of Diagnostics (in or out of Windows) because I continually get the "The version you have is outdated..." and to follow a link to the HP site for the latest version.  I downloaded the latest version, which claims to operate with Windows 11, only to have this latest version not execute on my laptop. This is INSANE!  Now I'm expected to jump through hoops and/or "hunt down" drivers elsewhere and hope I'm getting the latest (and CORRECT) components to care for my laptop, since I obviously cannot rely on Windows?!  Had I known this was going to be a problem, I would have NEVER updated to Windows 11!  

I shouldn't have to be "bothered" with this. My laptop is now having the same issue - after yet another Windows update, it's running warm after a short time in use, and the fan is kicking on and revs up to high speed (as it's supposed to do) because the laptop gets hotter.  I shut it off in fear that it will overheat and become damaged. I've checked for updated drivers via all suggestions.  What shall I do?  My laptop is still under warranty.  Shall I send it in and let HP deal with the issue? Or should I really inconvenience myself by reset the system back to its factory settings and reinstall Windows 10?

[ub6424]

Please see next post from @Paul_Tikkanen 

Good luck

[Paul_Tikkanen]

Hi, @CassieC13 

Before going back to W10, see if the W11 drivers and software from the 15-ed1000 model series will also work on your notebook.

HP ENVY x360 Convertible Laptop PC 15-ed1000 Software and Driver Downloads | HP® Customer Support

Do not use any of the BIOS or firmware files though.

[CassieC13]

Ok...will try...and report back.  Thanks so much for responding.  

I neglected to include another issue that I've been having ever since "upgrading" to Win11 (more like downgrading quality-wise w/all the problems).  My screen goes black unexpectedly.  The first time it will be for 5 - 10 seconds, during which time I begin pressing the ESC key (sometimes the keyboard is also affected, sometimes not...it's very random).  The screen will reappear, then will go black again mere seconds later.  It will continue to do this, with shorter and shorter intervals until the screen just stays black. The sound is just fine, it continues whether the screen is black or not.  I tried adjusting the power settings, as someone suggested, however this had no effect at all.

I checked Windows Update...all is up-to-date.  Check for updates via Device Manager...latest driver is installed and all is up-to-date...

A post from Feb/2022 stated the same problem. The replier mentioned that the computers came w/Win10 preinstalled and asked if the poster have the issue before upgrading to Win11. There was no reply. Well, regarding my particular situation, the answer would be a resounding no. I did not have this issue w/Win10...at all...ever.  I was in the midst of a video course and could not proceed due to the screen disappearing every few seconds and not responding to the keyboard.

Heading off to try drivers for another laptop model as suggested.

[Paul_Tikkanen]

You're very welcome.

Yes, I am amazed at how many folks are having issues on new notebooks such as yours and W11.

One being the lack of drivers.

I can't understand why after almost a year, HP has not uploaded W11 drivers for your notebook's model series yet.

The other being odd-ball issues like the display problem you are having.

I am running W11 on various Dell and HP notebooks from 2008 - 2013, and they all work better on W11 than they did on W10.

I even had to use some Vista and W7 drivers to install missing devices and those worked.

I'm in the same boat as you are with my HP Envy x360-15-ee0047nr.

It has an AMD Ryzen 5 4500U processor and no W11 drivers yet.

Fortunately, that notebook works fine on W11.

I did update the audio driver using the one from the 15-ee1xxx support page which has W11 drivers.

You will also find that many of the W11 drivers are nothing more than 'rebadged' W10 drivers.

In other words, HP indicates the driver is for W11, but it is actually a W10 driver that happens to work on W11.

If the W11 drivers from the newer model series doesn't work, I guess you will have to go back to W10 and wait a couple of years until some more of these W11 kinks/bugs get worked out.

[CassieC13]

Hey, @Paul_Tikkanen,

Well, it looks like I AM going to have to revert to Win10 (aye yi yi, this will be a significant inconvenience).  I looked into your suggestion re the possibility of using the display driver from the other model you mentioned, but the type of display is diff than the one I have.  I believe the driver vers for Diagnostics is either older or the same as what I have.  My other drivers are currently running without w/out problems.. 

I LOVE my laptop...you have to practically lay your head on the keyboard to hear whether or not it's on, and when it IS running warm (which is VERY seldom unless the atmosphere), the sound of the fan, in low speed really isn't worth complaining about. I am just very sensitive to the issue due to previous Envys overheating to the point of potential destruction (even the keyboard would become hot to the touch).

Fortunately, as mentioned in my initial post, Diagnostics fixed the problem. Hence my concern that presently I can only run what is now an outdated vers of UEFI...esp since the problem didn't occur until after the Win 11 instillation.

I've had HP's since 2008, so I am really disappointed when I come across silly problems as those I'm experiencing now and cannot be fixed due to lack of drivers.  And to discover we're expected to rely on Windows for updates or other sources is outright ridiculous.  I wholeheartedly agree, they should have drivers by now.  My display issue is driving me nuts. 

It's amazing and fantastic your Dell and HP notebooks from 2008-2013 are running smoothly on Win 11. And Vista, too... Normally, I don't upgrade unless I absolutely have to (I'm from the school of thought that "If it ain't broke, don' fix it"), but this time I ignored my instinct, thinking I'd have to do it sooner or later. I figured by now they'd worked all the "kinks" out and there shouldn't be any problems. 

Good thing I still have my recovery USB to revert back to Win 10.  This IS what I would use to do so...right? I'll use an external drive to back-up all else.

Again, thank you for taking the time...I find your advice quite valuable.

[CassieC13]

@Ub6424

Thanks so much.  Unfortunately, I was not able to take advantage of the drivers from the model suggested.  I see no other choice by to revert back to Win 10...something I am not looking forward to due to the major inconvenience. I appreciate the well-wishes, though.

[Paul_Tikkanen]

You're very welcome.

Before you pull the trigger on a reset to W10, see if manually updating the Intel graphics driver to the latest version resolves the problem.

See my knowledge base article at the link below for how to do that...

(1) Updating the Latest HD Graphics Driver from Intel...Skylake,... - HP Support Community - 7185608

[CassieC13]

Ok, @Paul_Tikkanen...

I have "a coupla" questions and while they might be really, really stupid ones, I'm going to ask them anyway and beg your forgiveness ahead of time.

When I received my laptop, it's relevant info is listed as the following (exactly as it appears on the spec page on the HP site):

HP ENVY x360 Laptop - 15-ed0056nr

 Intel Core i5-10357G (1.2 GHz base frequency, up to 3.7 GHz with Intel Turbo Boost Technology, 6 MB 1.3 cache, 4 cores)

______________________________________________________

Display: 15.6" diagonal, 4K UHD (3840 x 2160), AMOLED, multitouch-enabled, UWVA, edge-to-edge glass, micro-edge, BrightView, 400 nits, 100% DCI-P3

______________________________________________________

Video Graphis: Intel Iris Plus Graphics 

                            Integrated

My laptop is an i7-1065G7 (I'm assuming all else applies)...which IS on your scroll list @ the bottom of the page.

OS: Win 11 Home Ed. (21H2)

Questions:

1) I have Win 11 HOME Ed...which is not on your RECOMMENDED list next to the downloads...I see FAMILY...not HOME...and

2) you have (21H2) next to Win 10...yet there's no (21H2) for Win 11.

If I'm misreading or missed reading something, please excuse me. You see...I'd like to THINK I know what I'm doing...clearly, I do not.

Thank you

[Paul_Tikkanen · Accepted solution]

Hi:

Your notebook would fall under the Intel graphics driver support for:

Windows 11 Family --  'Family' refers to W11 Home, Pro or Enterprise.

If you read the .pdf release notes on the upper right side of the page, it has a table of supported operating systems and processors supported by the driver.

ReleaseNotes_101.2111.pdf (intel.com)

It shows your notebook's 10th gen core processor series and W11 21H2 is supported by the driver.