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‎03-02-2024 08:29 PM

HP Recommended
Product: HP ENVY 15.6 inch Laptop PC 15-ep1000 (322X6AV)

My laptop has been at HP's repair Center in Texas for over 6 weeks now. I have been unsuccessful in getting any actual information from HP regarding my repair and the continued delays. My warranty has since lapsed so I have no way of getting in touch with HP support.  HP's online status checker keeps adding 10 days to the expected delivery date for each additional delay. Has anyone had similar issues or know of a way to get in touch with HP support?

Category:
4 REPLIES 4

‎03-03-2024 09:56 AM - edited ‎03-03-2024 09:59 AM

HP Recommended

I can ask a Moderator to help to get you in touch with a team at HP who can help you with this issue.

 

Done!

 

Be aware that the assistance will happen during the business week.

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎03-04-2024 08:31 AM

HP Recommended

Thank you. Waiting to hear back from HP

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‎03-04-2024 08:33 AM

HP Recommended

You're welcome.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎03-04-2024 10:07 AM

HP Recommended

Hi @noah-6 ,

 

We apologize for the inconvenience.

 

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair status

 

I request you talk to HP Phone Support and they will help you to sort it out.

 

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

 

I have sent a private message to you with the phone number. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Rachel571 

HP Support

.
Sneha_01- HP support
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