• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-10-2022 03:36 PM

HP Recommended
Product: HP ENVY Laptop 13-ba1000 (1J6N4AV)
Operating System: Microsoft Windows 11

My ENVY laptop will not charge when connected to an HP Elite Display model S240uj.

 

Previously I owned a Surface Laptop 3 with did charge via this same display.

 

Can anyone tell me why my laptop won't charge?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-10-2022 05:02 PM

HP Recommended

@b4rtw 

 

Its specs

 

           https://support.hp.com/au-en/document/c06989656

 

and the monitor

 

          https://support.hp.com/us-en/document/c05250140#AbT6

 

Your machine requires 65W and the monitor wattage rating is 60W max. It may charge your machine overnight, sleep or doing nothing.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎03-10-2022 05:02 PM

HP Recommended

@b4rtw 

 

Its specs

 

           https://support.hp.com/au-en/document/c06989656

 

and the monitor

 

          https://support.hp.com/us-en/document/c05250140#AbT6

 

Your machine requires 65W and the monitor wattage rating is 60W max. It may charge your machine overnight, sleep or doing nothing.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No

‎03-12-2022 05:02 AM

HP Recommended

Thank you for getting back to me. 

 

Am I right in saying that I HAVE to use a thunderbolt 4 cable to make the charging work? Or will any USB-C cable do?

 

My Surface Laptop 3 also had a 65W requirement, but did charge. The USB-C port on the SL3 was a 'dumb' port (not a TB-port). Guessthat's what made it work on the SL3...?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.