09-18-2019 02:14 PM - edited 09-19-2019 08:05 AM
since 2 days my laptop makes an excessive fan noise and it is not possible to work anymore. This is happening no matter what the CPU load is or if I watch videos or not. There is NO heating issue and the laptop is totally clean without any ventilation blocked.
I have also just made a BIOS update without any result.
I would greatly appreciate your prompt assistance.
PS1: In case of HP employee: Please do not reiterate the story about heating problem. Heating is not a problem in this case.
PS2: Product details: HP ENVY – 13-ah0700nz, Serial number: 8CG83113VP, Product number: 4AU80EA#UUZ, System BIOS: F.24, Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz
09-20-2019 05:25 PM