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‎09-18-2019 02:14 PM - edited ‎09-19-2019 08:05 AM

HP Recommended
Product: HP ENVY Laptop 13-ah0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hello,

since 2 days my laptop makes an excessive fan noise and it is not possible to work anymore. This is happening no matter what the CPU load is or if I watch videos or not. There is NO heating issue and the laptop is totally clean without any ventilation blocked.

I have also just made a BIOS update without any result.

 

Any idea?

I would greatly appreciate your prompt assistance.

 

PS1: In case of HP employee: Please do not reiterate the story about heating problem. Heating is not a problem in this case.

PS2: Product details: HP ENVY – 13-ah0700nz, Serial number: 8CG83113VP, Product number: 4AU80EA#UUZ, System BIOS: F.24, Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz

1 person had the same question
1 REPLY 1

‎09-20-2019 05:25 PM

HP Recommended

@expogl

 

Since you have already updated the BIOS and the Fan issue persists, I suggest you contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

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