HP ENVY 13 battery not present

[CPandu]

My HP envy (4ak66ua#aba) suddenly showing battery not present ; without wall charger laptop wont power on, when i pluged charger laptop on and showing battery crossed and "BATTERY NOT PRESENT".

Then i googling and try to replicate the solution, but with no result. Here what i already try to solve the problem :

i've tried uninstall battery driver in device manager -> problem still exist

i've tried going to BIOS and restore -> problem still exist

i've tried updating windows 10 software from HP support -> problem still exist

Please help me to get the battery back on 🙂 

thank you

[praveenbv]

Hi@CPandu, Welcome to the HP Support Community!

Let's try this:

Run hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

AC Adapter Test:

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

• In the Component Tests menu, click Power, and then click an AC Adapter Test.
• Click Run once.
• The AC Adapter Test begins.
• When the test is complete, the results are displayed on the screen.

Battery Test:

Follow these steps to perform the Battery Test:

1. In the Component Tests menu, click Power, and then click Battery.
2. Click Run once. The Battery Test begins.
3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.