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‎04-04-2019 04:58 PM

HP Recommended
Product: HP ENVY 14-2054se Beats Edition Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

There is an unknown device in device manager (windows 10) . It has been there since before I upgraded from Windows 7. None of the HP provided drivers got rid of the unknown device, and searching online for a driver for unknown hardware has done no good. Does anybody have a clue what it might be? HP Beats Envy 14 laptop...

1 REPLY 1

‎04-04-2019 06:46 PM

HP Recommended

Hi:

 

Please post the hardware ID for the unknown device, so I can see if there is any identifying info.

 

Use this guide for how to find the hardware ID for a device...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

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