HP ENVY 15 CDDVDW SN-208DB Doesn't Display In Storage Devices. Windows 7 Pro 64 bit SP 1.

[Bruce_WR]

HELP!

My system doesn't see my optical drive from the desktop "Computer" icon.

Device manager sees the drive.

The drive spins up at boot time.

When I insert a CD/DVD the drive spins up for a few seconds, the green LED flashes.  Nothing else happens after that.

Trouble Shooting:

1. Attempted HHO1 firmware update. "This version not supported." Failed.

2. Uninstalled, reinstalled optical drive driver. Failed

3. Disabled/enabled the optical drive inDevice Manager. Failed

4. Unable to locate the correct driver on the net. Toshiba/Samsung site doesn't have the correct driver available. Failed.

5. I have BIOS F.66. Flashed the BIOS. Failed.

The last time this happened, I did a fresh factory install and that worked.

This time it didn't help.

Any assistance to resolve this problem would be would be greatly appreciated.

Thank you,

Bruce

[WAWood]

Bruce_WR

Hello;

Allow me to welcome you to the HP forums!

I read your post about your Envy not seeing the CD/DVD drive in Win7 and wanted to help.

Here are some troubleshooting steps you can perform for this:  http://support.hp.com/us-en/document/c01895589

Good Luck

I am a volunteer and I do not work for, nor do I represent, HP.
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[Paul_Tikkanen · Accepted solution]

Hi:

See if performing one of the Resolution tips at the link below works.

https://support.microsoft.com/en-us/kb/314060

Normally, Resolution #5 works in the case of the drive not appearing in ' Computer.'

[Bruce_WR]

Thank you for your prompt response.

I'll follow up on your cuggestion and let you know.

Many thanks,

Bruce

[Bruce_WR]

I ran MS Mr. Fix it. It fixed it. 😄

Again, thank you for your input.

Best,

Bruce

[Bruce_WR]

Yes!

That was the solution to the problem.

I won't have to place a call to HP Support.

Much appreciated.

Bruce.

[Paul_Tikkanen]

You're very welcome, Bruce.

[Bruce_WR]

Hey Paul,

LTNS.

I found my answer without contacting HP support.

It wasn't a hardware problem at all.

I have Win 7 Pro on an ENVY 15t-j100.

The problem was with the MS battery driver.

1. Go to device device manager.

2. Delete the driver.

3. Reboot.

4.  The driver will reinstall itself.

5. Problem solved.

I don't know if this will work for everyone, but in this case it solved the problem.

It's worth a try and its a cheap, quick fix.

Cheers,

Bruce

[Paul_Tikkanen]

That is great news, Bruce.

Glad you were able to resolve the battery issue.

Cheers,

Paul