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HP ENVY 15-X360 Power Button Issues

HP Recommended
Envy X360
Microsoft Windows 10 (64-bit)

Hi, so I got this laptop a year ago and had this same issue from the beginning. The power button sometimes would have a hard time turning on. It seems like it is loose. No matter how hard I press it does not turn on, I have to wait a long time before I try again and then it will work. I have sent the laptop in for repairs 3 or 4 times in the one year in hopes that they could fix the problem and each time it comes back fixed and then break a week or so later. I am posting on this forum because my one year warranty expired a few weeks ago and I was just wondering if there is a way to fix the problem myself since I experienced the problem again yesterday.

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HP Support Agent
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HP Recommended

@Panda_Turtle

 

Welcome to HP Community

 

I have gone through your Post and I understand your concerns

 

Since this is a Hardware issue please contact HP Support in your region for Service Options

 


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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@KrazyToad

Hi, I was not able to do the chat button thing. It could be because my warranty had expired. Is there another way to fix it?

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HP Support Agent
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HP Recommended

I have sent you a private message with the Direct Number for HP Support

 

Please check your Inbox

KrazyToad
I Am An HP Employee

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