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- HP ENVY - 17-u275cl laptop battery failed, need a new batter...

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07-11-2021 06:34 PM
I recently moved to a small town for my Ph.D. internship, the HP customer service center is more than 30 miles away. My HP ENVY - 17-u275cl laptop battery failed, this is my primary computer with all of my research data on it, and I would appreciate either a new battery sent to me if available or I need to order a replacement. There is an agency that can install the battery for me, but at their location, they only carry 6 cell batteries, and my laptop requires a 3 cell battery. The HP parts store online does not have any available. If additional information is needed please reply that I need to call in or send an appropriate link and I will follow up. Please advise, Thank you.
07-11-2021 08:37 PM
@KatTra wrote:I would appreciate either a new battery sent to me if available or I need to order a replacement. There is an agency that can install the battery for me, but at their location, they only carry 6 cell batteries, and my laptop requires a 3 cell battery. ...
Is it still under warranty ? Its specs
https://support.hp.com/au-en/document/c05806272
It uses 3-cell, 61 Wh Li-ion part # 849315-856 which is N/A from HP Parts store
https://partsurfer.hp.com/Search.aspx?searchText=2EW64UA
Please order from (they should send to your address):
https://www.newegg.com/p/16J-01GT-00882
Regards.
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