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‎09-09-2024 12:57 PM

HP Recommended
Product: HP ENVY 17t-k000 CTO Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I wanted to upgrade the disks in my HP ENVY 17t-k000 CTO Notebook PC, the laptop currently has an HDD. I added a new SSD NVMe which I got from another computer, after cleaning it and it was perfectly working on the other device. After adding it to my Envy 17, the SSD is not detected by the pc, and I can't see it in the disk management through windows, neither through BIOS. I tried updating the BIOS and any necessary drivers from the HP website, but still no luck! The HDD is still plugged in the laptop and working, the new SSD is the only disk not detected. Any idea of how to solve it? 

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1 REPLY 1

‎09-09-2024 01:59 PM

HP Recommended

There's nothing wrong with the NVMe drive you installed.

 

The reason why the NVMe drive doesn't work in your notebook is that the M.2 slot only supports SATA SSD's, not NVMe as indicated in chapter 1 of the service manual:

 

c04409752.pdf (hp.com)

 

You need a SATA SSD like a WD Blue SA510 M.2 SSD:

 

Amazon.com: Western Digital 500GB WD Blue SA510 SATA Internal Solid State Drive SSD - SATA III 6 Gb/...

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