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‎01-21-2025 01:29 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 (549V4AV)

Hello everyone, I bought my PC about a year and half ago and its been giving me a few issues, the battery capacity has tanked, and my hinge snapped when I tried to close my PC a few days ago. I'm currently in Nigeria and I've reached out to the support team to get it fixed under warranty to no avail and its very upsetting. What can I do?

Category:
1 REPLY 1

‎01-21-2025 10:29 AM

HP Recommended

Hi @Samuel120,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

It seems like an issue with the laptop hardware and I apologize for any inconvenience this may have caused. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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