HP ENVY 360 - Hinge broke my screen

[Vitreum_49]

Is there anything I could do to fix the issue.  they computer runs well.... and I have had it since 2020. I am a teacher and we all bought these laptops during covid.  Unfortunately 4/5 now have all fallen due to this same issue.  I am wondering if I bother getting a  new one or if I switch to Lenovo.

[Hawks_Eye]

Hi @Vitreum_49 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for sharing that—it’s genuinely disheartening to hear that your laptop have run into trouble, especially when they were bought with such purpose during a tough time. You deserve a device that supports your work, not one that adds to your stress.

If the laptop is still running well aside from the structural issue, there may be a few options worth exploring before deciding to replace it:

 

🛠️ What You Can Try First

• Check for Repair Feasibility: If the hinge or screen is the problem, a local service center might be able to repair it. In India, screen or hinge repairs for this model typically range from ₹1,200 to ₹7,000 depending on severity.
• Use HP Diagnostics: You can download the latest diagnostics tool from this support page to check battery health, thermal performance, and other hardware.
• Review Warranty or Extended Coverage: If you purchased extended warranty or accidental damage protection, it’s worth checking if the hinge issue is covered. You can verify warranty status here by entering your serial number.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye